Roku Communications Director: “We are the Value leader” in Set-Top Boxes

I have been unable to stream a Netflix title since Friday December 17. Yesterday I spent 5 hours dealing with this issue.

Finally, Roku admitted that the problem was theirs. But communication between Roku and Netflix is so terrible that Netflix customer nonservice reps haven’t been informed of the problem and are blaming individual customers, trying to convince them wrongly that the problem is between the customer and his ISP. Please complain about this to Netflix corporate: You can cause some headaches by calling Netflix corporate at (408)540-3700. Politely ask to be connected to Reed Hastings office, founder, prez and CEO. There is always an assistant assigned to answer these phone calls and they tend to get action. Tell them that Netflix customer service is doing customers a disservice by trying to lay this massive Roku/Netflix failure on the backs of their own customers. Demand that Netflix customer service be instructed to keep customers properly informed when this disaster will be dealt with.

As for Roku, their pidgin-English speaking CSR’s earlier this evening were saying that the problem wouldn’t be fixed until Monday December 19, which is outrageous. (And what’s the deal with Roku’s customer service closing down at 8 pm pacific time? Why are they too cheap to have 24 hour customer service? Is it because the Roku player is such a piece of junk?)

To rip Roku a new one call their corporate headquarters at 408-566-9044 and ask to speak to their President, David Krall. Tell Roku that their incompetent service is unacceptable and that most particularly they need 24 hour customer service based in America and not farmed out to non-English speaking low-wage slaves based in India.